Customer Service training courses and schools
Customer Service Skills and Management programs, certificates, diplomas and degrees

Total 13 training course(s)/program(s) at schools in India.



Aviators

Training Centre/Campus: Nagpur, Maharashtra, India
Phone No.: +91 712 2243211

Airline Customer Service (Diploma)

Course Format: Public Course / Instructor-Led / Open Enrollment  V

Drive outstanding customer service with the winning combination of knowledge, skills, and attitude.
Exam Duration: 3 hours for exam
Recommended level: Entry-level
Prerequisites: 10+2.

Key topics

•Improved Standard of Customer Service
•Verbal &, Non-verbal Communication Skills
•Customer Contact Techniques
•Cross-cultural Awareness
•Managing stress

Chapters include review questions, discussion questions and a reading list of appropriate books for reference.



What you will learn


Upon completing this course you will have the skills to:
•Learn techniques of effective communication and customer contact
•Understand the various social styles and cultural differences of airline customers
•Gain knowledge about new trends in Airlines customer service

Who should attend


This course is recommended for:
•Ticket office, reservat... [Read More]


Oktane Performance Solutions

Training Centre/Campus: Gurgaon, Haryana, India
Phone No.: +91-96504 - 95764

Customer Service

Course Format: Public Course / Instructor-Led / Open Enrollment

we have developed special programs for frontline teams including programs on Handling Irate Customers, Winning Smiles (Grooming and Etiquette program).


Institute of Media, Fashion and Allied Arts

Training Centre/Campus: Mumbai, Maharashtra, India
Phone No.: +91 22 2446 4926

Customer Service, Presentation Skills, Direct Marketing

Course Format: Public Course / Instructor-Led / Open Enrollment  V

-Understanding Sales Presentation including importance, purpose,
procedure, plan, performance review, restructuring the operation through
creativity for a win-win situation

-Products and Services Promotion

-Overcoming hurdles and handling tricky situations during sales process

-Analysis for improvement and strategical planning

-Telemarketing techniques: compiling lists, preparing presentations, follow up

-Application of training in day-to-day life to acquire a winning edge

-Graduating from trainee to trainer

-How to be on the swift track to success

-Multiple returns

-Networking benefits

-How to achieve and exceed targets


India International Trade Center

Training Centres/Campuses: Ahmedabad, Mumbai, New Delhi, Pune, Thane, , India
Phone No.: +91 - 22 - 2202 8055

Achieving service excellence Workshop

Course Format: On-Site / In-House / Private Tutoring  V

Unabated growth in competition has forced a new dimension to winning and delighting your internal customers- the excellence in service! The traditional price quality duo now will have to be woven with the best practices of service delivery. Organizational functions will have to understand and adapt to the best in class practices of service excellence to their customers, both internal and external.

This workshop will give you a step by step guide to achieving customer service excellence ?both internal & external.

On completion of the workshop participants will be able to :
•Maintain professional and consistent customer service
•Recognize and manage internal customers?service expectations
•Use effective communication techniques
•Build excellent rapport


Customer Retention Academy

Training Centre/Campus: New Delhi, , India
Phone No.: +(91)-(11)-29841255

Customer Satisfaction

Course Format: On-Site / In-House / Private Tutoring  V

We provide high quality customised on-site Customer Math training programs and seminars delivered at the venue of your choice and at a time convenient to you. Avinash Narula is a passionate motivational speaker and management trainer par excellence. His highly interactive and engaging style of conducting training and seminars is incomparable. He also makes extensive use of real life examples to keep the participants interested right till the end. With a perfect blend of theory and practice, he is certain to convert all the participants into BELIEVERS in the concept of “Customer is King.?
A number of reputed companies including Escorts, Bharat Electronics, Indian Oil Corporation, Spectranet, Prime Honda and Maruti have benefited from his highly interactive and innovative management training programs and seminars. Avinash Narula has also conducted Customer Math programs abroad.


NIS Sparta Education and Learning Technologies Pvt. Ltd.

Training Centres/Campuses: Bengaluru, Chennai, Kolkata, New Delhi, Mumbai, , India
Phone No.: 011-30813865

Critical Elements of Customer Service Workshop

Course Format: On-Site / In-House / Private Tutoring  V

This three-day workshop will help you teach participants how to:

Recognize that service delivery is an individual response value.
Explain how your own behavior impacts the behavior of others.
Develop more confidence and skill as a problem-solver.
Communicate more assertively and effectively.
List the ways to make customer service a team approach.
Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.


First Computers

Training Centres/Campuses: Bangalore, Calcutta, Chennai, Coimbatore, Patna, Jaipur, New Delhi, , India
Phone No.: 044-2817 1062/64

Call Center Operations (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment  V

Introduction to CRM &

Call Center requirements



CRM & Call Center concepts

Computer Telephony Integration
Key Call Center terminologies
Time management
Team building
Stress management
Effective Communication &

Presentation Skills

Effective Communication Skills

Listening
Presentation Skills
Telephone Etiquette
Call Centers & Customer Relations

Introduction to Customer Service

Customer Service over the Net / Telephone
Quality Customer service
Customer handling efficiency
Case Studies
Computer / Internet basics

Windows

MS-Office (Excel, Word, PowerPoint)
Internet / Web basics
Web Chat / e-mail
Accent & Culture Training

Articulation

Accent Neutralisation
Voice Modulation
Cross cultural expositions

Telephone and Customer service skills

Course Format: Public Course / Instructor-Led / Open Enrollment

First Computers is running a training course/program about Telephone and Customer service skills, or has provided such training courses/programs before. Please visit the official website of First Computers to check the availability of this course.


GETIIT

Training Centre/Campus: Bangalore, Karanataka, India
Phone No.: +1 (209) 803-5599


Customer Service Consultant

Course Format: Virtual

This course explains the specific IS-U knowledge required for mapping typical
business processes within a company and the integration of these processes
into the Customer Interaction Centre.
Participants learn how to execute the most important business processes in
customer service.


Akbar Academy

Training Centres/Campuses: Calicut, Chennai, Kodungallur, Kottayam, Manjeri, Palakkad, Mumbai, Tirur, Trivandrum, , India
Phone No.: 0471 3911151

Customer Service in Travel & Tourism

Course Format: Public Course / Instructor-Led / Open Enrollment  V

Travel & Tourism is the fastest growing industry in the world. In India too the travel and tourism industry is showing great growth. Well trained and qualified personnel are required in all segment of travel industry. Akbar Academy, being the travel training division of Akbar Travels of India, the No.1 Travel Company in India has the expertise and experience to provide the most relevant training in travel & Tourism.


Etiquette Works

Training Centre/Campus: CHENNAI, Tennessee, INDIA
Phone No.: 091-44)43531000 Hotline: 091 94440 365(days)24(hrs)

Grooming for Excellence in Service Workshop

Course Format: Public Course / Instructor-Led / Open Enrollment  V

‘Grooming for Excellence in Service?
(Grooming of your Service Team (Engineers/ Technicians, et al)
The only Survival Skill for today’s world, leading to Increased Profits & Growth!!)
In today’,s increasingly global arena, technical knowledge alone is not enough to ensure success.
Sophistication is more and more the catchword.
Etiquette and protocol do count in the business world, as no matter how brilliant an employee may be,
his or her lack of social grace can make a bad first impression on clients & business associates.
Delivering ‘Excellent Customer Service?that makes a Positive, Lasting Impression on Customers,
takes more not just courtesy…it’s much more! It starts with understanding that Excellent Customer
Service is from the Customers point of view. Many organizations spend a lot of time looking inwards
& are organized accordingly. The truly Customer-centered organization takes time to think through the
procedures & systems that w... [Read More]


Aviators

Training Centre/Campus: Nagpur, Maharashtra, India
Phone No.: +91 712 2243211

Airport Customer Service

Course Format: Public Course / Instructor-Led / Open Enrollment

The Key Topics are: The Airport Environment, Airport Customer types, needs and behaviours, cross cultural awareness, Airport customer service features, characteristics of airport shops, Professional salesmanship, handling complaints and returns, customer service measurements, loss prevention, trends in customer service etc.


Transcend Soft Skills Academy

Training Centre/Campus: Visakhapatnam, Andhra Pradesh, India
Phone No.: 0998503392

Soft Skills Workshop

Course Format: Public Course / Instructor-Led / Open Enrollment

We are a training institute for soft skills.Soft skills are important for success in business and workplace.

We impart training in spoken english,communication skill and customer service.

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